TOLAHOUSE Membership Terms

Last updated: September 29, 2026 · Effective: October 13, 2026

These TOLAHOUSE Membership Terms ("Membership Terms") are an agreement between you and TOLA, Inc. ("TOLAHOUSE," "we," "us," or "our"). They cover the TOLAHOUSE membership: applying, paying, and using our location and any partner locations.

Your membership lives inside the TOLAHOUSE app. The app itself — your account, Hey Arrow, chats, plans, and everything else in it — is governed by the **TOLAHOUSE Terms of Service** and the **Privacy Policy**, which also apply to your membership. If these Membership Terms and the Terms of Service conflict on a membership matter, these Membership Terms control. A TOLAHOUSE membership is separate from any TOLAHOUSE plan.

IMPORTANT: Section 11 incorporates the arbitration agreement and class action waiver in Section 13 of the Terms of Service. Disputes about your membership will be resolved by binding individual arbitration, and you give up the right to a jury trial and to take part in a class or representative action, unless you have opted out as described there.

1. What TOLAHOUSE Is

TOLAHOUSE is a membership by application. It opens our location, **TOLAHOUSE, 1906 N Armenia Ave, Tampa, FL 33607**, which offers coworking, a gym, and a lounge. Inside the TOLAHOUSE app, your membership opens the Locations tab and your member card.

2. Applying

  • You can apply at tola.house or in the Locations tab of the TOLAHOUSE app.
  • We review each application personally and may approve, waitlist, or decline any application at our discretion. Approval is not guaranteed.
  • When spots are full, your application joins a waiting list. Waitlist applications take no card.
  • The information you give must be true and complete. We handle it as described in the Privacy Policy.

    • 3. Fees and Billing

  • **Your card on file.** When you apply while spots are open, you save a card to complete your application. **Nothing is charged when you save it.** By saving it, you authorize us to charge it off-session as described below. This authorization is shown next to the button when you save your card.
  • **Application fee.** A one-time **$200** is charged if your application is approved. If your application is declined, nothing is charged. The application fee is non-refundable, except where required by law.
  • **Monthly dues.** Membership dues of **$200 per month** begin on the day the doors open — never before — and renew monthly until you cancel.
  • Category seats for certain professions are never charged automatically; their terms are agreed with you individually first.
  • Payments are processed by a third-party payment processor, whose terms also apply. We do not store full card numbers. If a charge fails, we may send you a payment link instead. Prices are in U.S. dollars, and you are responsible for applicable taxes.
  • Except where the law requires, payments are non-refundable.

    • 4. Your Member Card

  • Your member card is in the TOLAHOUSE app. Check-in at the location may be required and is done with the code or QR code on your card.
  • When you check in, the team that runs the location sees your name, photo, and check-in, as described in the Privacy Policy.
  • Your membership is personal. You may not share, lend, or transfer your card or your check-in code.

    • 5. Using the Location

  • Access is subject to the location's hours, capacity, and house rules, which may change. We may limit or pause access at any time for capacity, safety, maintenance, or events.
  • **House rules.** Treat other members, guests, and staff with respect. Follow posted rules and staff instructions. No harassment, discrimination, threats, violence, illegal activity, or damage to property. Keep shared spaces clean and usable for others.
  • **Guests.** Guests are allowed only as the house rules and staff permit. You are responsible for your guests' conduct, and they must follow the house rules.
  • **Personal property.** You are responsible for your belongings. We are not responsible for lost, stolen, or damaged personal property, except where caused by our gross negligence or willful misconduct.

    • 6. Physical Activity Is at Your Own Risk

    Using the gym, or any physical activity at the location, carries a risk of injury. Consult a physician before starting any exercise program, use equipment only as intended, and stop if you feel unwell. To the fullest extent the law allows, we are not liable for injuries at our location except those caused by our gross negligence or willful misconduct.

    7. Partner Locations

  • Your membership may also include access to partner locations operated by independent third parties, as a benefit.
  • Partners set their own rules, hours, and availability, and you must follow them while on their premises.
  • Partner access is not guaranteed and may change or end at any time, without a change in your dues.
  • Partners are not operated by us. We are not responsible for their premises, services, staff, or conduct, and any claim about them is between you and the partner.

    • 8. Cancelling

  • You can cancel at any time from your member card in the TOLAHOUSE app.
  • Your card keeps working until the end of the period you have paid for. After that, the Locations tab closes.
  • Coming back means applying again, and a new application joins the back of the waiting list.

    • 9. Suspension and Termination

  • We may suspend or end your membership, or refuse entry, if you break these Membership Terms, the house rules, or the Terms of Service, if a payment fails and is not resolved, or for conduct, capacity, or safety reasons.
  • Where we end your membership for a breach, the application fee and dues already paid are non-refundable, except where required by law.
  • Ending your membership does not by itself close your TOLAHOUSE account.

    • 10. Liability

    The disclaimers, limitation of liability, and indemnification sections of the Terms of Service (Sections 10, 11, and 12) apply to your membership, the location, and partner locations, in addition to Sections 5, 6, and 7 above.

    11. Disputes and Governing Law

  • Section 13 of the Terms of Service, **Arbitration and Class Action Waiver**, is incorporated into these Membership Terms by reference and applies to any dispute arising from or relating to your membership, the location, or these Membership Terms, including its informal-resolution step, exceptions, and opt-out.
  • These Membership Terms are governed by the same law and venue stated in that section.

    • 12. Changes

    We may update these Membership Terms, including the house rules and fees for future billing periods. We will tell you about material changes in the app or by email before they take effect. Continuing your membership after changes take effect means you accept them; if you don't, you can cancel as described in Section 8.

    13. Contact

    TOLA, Inc. · Tampa, Florida

    tola.house/support or team@tolacard.com