Terms of Service
Last updated: September 29, 2026 · Effective: October 13, 2026
These Terms of Service ("Terms") are an agreement between you and TOLA, Inc. ("TOLAHOUSE," "we," "us," or "our"). They cover:
**The TOLAHOUSE app** — home to **Hey Arrow**, your personal AI agent. It runs on iPhone, Android, Mac, and the web at tola.house, with optional paid plans for more usage, and Hey Arrow can also be reached by text message.
**TOLAHOUSE** — the membership. TOLAHOUSE is a membership by application that opens our physical location, TOLAHOUSE in Tampa, Florida (coworking, a gym, and a lounge). Your membership lives inside the TOLAHOUSE app, in the Locations tab.
Together with our websites and anything else that links to these Terms, we call them the "Services." By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Services.
IMPORTANT: Section 13 contains an arbitration agreement and a class action waiver. Unless you opt out within 30 days as described there, disputes between you and us will be resolved by binding individual arbitration, and you give up the right to a jury trial and to take part in a class or representative action.
Contents
1. Who May Use the Services
2. Your Account
3. Using the Services
4. Paid Services (TOLAHOUSE Plans)
5. TOLAHOUSE Membership and Location
6. Privacy and Acceptable Use
7. Rights We Grant You
8. Ownership and Your Content
9. Third-Party Services and Materials
10. Disclaimers
11. Limitation of Liability
12. Indemnification
13. Arbitration and Class Action Waiver
14. Texting Hey Arrow (SMS and iMessage)
15. Additional Provisions
16. Contact
1. Who May Use the Services
You must be at least 18 and able to form a binding contract.
2. Your Account
You sign in with a one-time code sent to your mobile number or email. Give us accurate information and keep your phone and email secure; you are responsible for activity on your account.
Accounts are personal and may not be shared or transferred. Tell us right away about any unauthorized use.
Access to Hey Arrow may be offered gradually, by approval or invitation; we decide who is let in and when.
You can delete your account in the app at any time. We may suspend or end accounts that break these Terms, commit fraud, or put others at risk.
3. Using the Services
**Inputs, Outputs, and Actions.** What you send Hey Arrow (messages, files, photos, voice notes) is "Input." What Hey Arrow returns (answers, research, drafts, files, charts, renderings, 3D models) is "Output." Things Hey Arrow does for you — in a connected app, on a website, or with a merchant — are "Actions."
**What Hey Arrow does.** Hey Arrow chats with you, remembers what you tell it, keeps your goals, tasks, reminders, and ideas, makes files, charts, renderings, and 3D models, searches the web, and — when you connect apps or ask it to use its browser — acts for you within the permissions you set.
**You stay in control.** Hey Arrow asks before Actions that share your information or change something, according to Settings › Permissions. You are responsible for the Actions you approve. Review them before you approve.
**AI can be wrong.** Output may be inaccurate or incomplete and is not legal, financial, tax, real estate, medical, or other professional advice. Check anything important before you rely on it.
**Teams.** What you say in a team chat and share with a team is visible to its members. Team owners and admins manage who is on the team.
**Connected services.** You may connect third-party apps and apps on your device. You authorize Hey Arrow to access and act in them within the permissions you grant and the Actions you approve. You can disconnect any app at any time in Settings › Connectors.
**Hey Arrow's browser.** Hey Arrow can use a browser to do tasks on websites for you. You can watch it and take control at any time. When a site needs you to sign in, you sign in yourself, or tap *Fill saved login* to use a login saved encrypted on your device.
Purchases.
**Purchases happen only when you tap Buy.** Hey Arrow may research options; nothing is bought until you choose an option and tap Buy, and Hey Arrow stops before any other Pay, Place order, or Checkout button. You pay the merchant with a payment method saved in your TOLAHOUSE Wallet.
**The merchant is the seller.** Your purchase is between you and the merchant, under the merchant's terms, prices, and refund policies. We are not a party to it and are not responsible for the merchant's goods, services, delivery, or refunds.
**Risks.** An AI agent can misunderstand a request, act in a way you didn't intend, or be misled by content on a website or in a document. Use the permission settings, review Actions, and only connect accounts you are comfortable with Hey Arrow using.
4. Paid Services (TOLAHOUSE Plans)
TOLAHOUSE is free, with a weekly allowance of AI usage measured in tokens. Paid plans give you larger weekly allowances, including a shared allowance for your teams. Current plans, prices, and allowances are shown in the app before you pay.
Allowances refill every Monday (UTC) and do not roll over. Tokens have no cash value and cannot be sold, transferred, or exchanged for money.
Paid plans renew monthly until you cancel. You can cancel at any time; your plan stays active until the end of the period you paid for. Except where the law requires, payments are non-refundable.
On iPhone, plans are purchased on our website.
We may apply fair-use limits to keep Hey Arrow available for everyone, and we may change prices or allowances with at least 30 days' notice for the next billing period.
Payments are processed by our payment processor, whose terms also apply. We do not store full card numbers. Prices are in U.S. dollars, and you are responsible for applicable taxes.
5. TOLAHOUSE Membership and Location
**By application.** A TOLAHOUSE membership is granted by application. We review each application personally and may approve, waitlist, or decline any application at our discretion. A TOLAHOUSE membership is separate from a TOLAHOUSE plan.
**Your card on file.** When you apply while spots are open, you save a card to complete your application. **Nothing is charged when you save it.** By saving it, you authorize us to charge it off-session: **a one-time $200 if your application is approved**, and **$200 per month beginning on the day the doors open** — never before. This authorization is shown next to the button when you save your card.
The one-time $200 charged on approval is non-refundable, except where required by law. If your application is declined, nothing is charged. Waitlist applications (submitted while spots are full) take no card.
Category seats for certain professions are never charged automatically; their terms are agreed with you individually first.
If a charge fails, we may send you a payment link instead.
**What it opens.** Your membership opens the Locations tab and the TOLAHOUSE location in Tampa, subject to its hours, capacity, and house rules. Check-in may be required. We may refuse or end access for conduct, capacity, or safety reasons.
**Cancelling.** You can cancel from your TOLAHOUSE in the app. Your card keeps working until the end of the current period; after that the Locations tab closes, and coming back means applying again (a new application joins the back of the waiting list).
A TOLAHOUSE membership is personal and may not be shared or transferred.
**Physical activity is at your own risk.** Exercise carries a risk of injury; consult a physician before starting any program. To the fullest extent the law allows, we are not liable for injuries at our location except those caused by our gross negligence or willful misconduct.
6. Privacy and Acceptable Use
Our Privacy Policy explains how we handle your information. When using the Services, you may not:
Use the Services unlawfully or to harm, harass, or deceive anyone
Give false information, impersonate others, or create fake accounts
Use Hey Arrow, its browser, or connected apps to spam, scrape, attack, or break the terms of other services
Post content that is illegal, discriminatory, infringing, misleading, hateful, or harassing; housing posts must comply with fair housing laws
Abuse approvals, plans, tokens, payments, invitations, or referrals
Reverse engineer, overload, or interfere with the Services
Share your account or sign-in codes
We may remove content or restrict accounts that break these rules.
7. Rights We Grant You
Subject to these Terms, we give you a personal, limited, non-exclusive, non-transferable, revocable right to use the Services for your own purposes.
8. Ownership and Your Content
We and our licensors own the Services, including the software, design, and brands. These Terms give you no rights in them except as stated in Section 7.
You keep ownership of your Input and of what you create and post, and, as between you and us, of your Output. You give us a non-exclusive, worldwide, royalty-free license to host, display, process, and distribute it as needed to run the Services.
Posts, property pages, and your member page are public. Listings marked as found on the web come from third-party sites; we do not verify them. Do your own diligence.
A photo you add to a membership application may be shown on our public pages with other recent applicants, as shown when you upload it. Ask us any time to remove it.
9. Third-Party Services and Materials
Connected apps, websites, merchants, and other third-party services are provided by their own companies under their own terms. We are not responsible for them, their content, or their availability.
10. Disclaimers
The Services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not promise that Output is accurate or that the Services will be uninterrupted or error-free.
11. Limitation of Liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, including from reliance on Output, Actions or purchases you approve, third-party services and merchants, loss of data, or unauthorized access to your account. Our total liability for any claim is limited to the greater of $100 or the amounts you paid us in the 12 months before the claim.
12. Indemnification
To the extent the law allows, you will defend and hold us harmless from claims by third parties arising from your content, your use of the Services, or your breach of these Terms.
13. Arbitration and Class Action Waiver
Please read this section carefully. It affects your legal rights.
**Informal resolution first.** Before starting arbitration, you and we agree to try to resolve a dispute informally. Send a written notice describing the dispute and the relief sought (to team@tolacard.com, or from us to your account email). If it isn't resolved within 60 days, either party may start arbitration.
**Binding individual arbitration.** Any dispute arising from or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitrator decides all issues, including whether a dispute must be arbitrated, except as stated below. Arbitration may be held by video or phone, or in Hillsborough County, Florida.
**Exceptions.** Either party may bring an individual claim in small claims court, and either party may seek court relief to stop infringement or misuse of intellectual property.
**Class action waiver.** You and we may bring claims only on an individual basis, not as a plaintiff or class member in any class, collective, or representative proceeding, and the arbitrator may not combine claims of more than one person. If this waiver is found unenforceable for a claim, that claim will proceed in court and not in arbitration.
**Jury trial waiver.** You and we give up the right to a jury trial.
**Opting out.** You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing team@tolacard.com with the subject line "Arbitration Opt-Out," including your name and the phone number or email on your account. Opting out does not affect the rest of these Terms.
**Governing law and venue.** These Terms are governed by the laws of the State of Florida and the Federal Arbitration Act, without regard to conflict-of-law rules. Any dispute not subject to arbitration will be resolved in the state or federal courts located in Hillsborough County, Florida.
14. Texting Hey Arrow (SMS and iMessage)
You can text Hey Arrow from your phone's Messages app, by SMS or iMessage. By texting Hey Arrow, you agree to receive text replies from Hey Arrow at that number, including a confirmation, replies to your messages, and account messages such as waitlist and welcome texts.
Message frequency varies with how you use it. Message and data rates may apply.
Reply **STOP** to stop messages and **HELP** for help. We do not share your mobile number for marketing purposes.
Carriers are not liable for delayed or undelivered messages.
15. Additional Provisions
**Changes.** We may update these Terms. We will tell you about material changes in the app or by email before they take effect. Using the Services after changes take effect means you accept them.
**Survival.** Sections on content, payments, disclaimers, limits of liability, indemnification, and arbitration survive the end of your account.
**Entire agreement and severability.** These Terms and the Privacy Policy are the entire agreement between you and us about the Services. If any part is unenforceable, the rest stays in effect.
**No waiver or assignment.** Our not enforcing a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
16. Contact
TOLA, Inc. · Tampa, Florida
tola.house/support or team@tolacard.com